Processing a truck at the first gate stage

In N4, you can configure multiple gate stages at which a truck visit may be processed. For more information on configuring a gate, see Gate Configurations view (on page 1). The first gate stage refers to the first stage where a truck visit and its associated gate transactions are manually processed. Each gate stage configured for your site can be accessed using the Operations Gate <GateStage> option. A <GateStage> tab displays the gate forms configured to process truck visits and gate transaction types at a gate stage.

In this help, <GateStage> represents the menu name specified for the gate stages configured for your site. For more information, see Gate Stage form (on page 1).

When you access a <GateStage> tab (on page 1) for the first time after you login, N4 displays the Select Console form to enable you to select a console. If you do not select a console, N4 displays the Select Console form again the next time you access a gate form. N4 displays the console you selected in the bottom left corner of the <GateStage> tab.

If you have entered data for a truck and want to cancel and start over for a different truck without saving anything, you must click the Cancel button to clear the current data first. Otherwise, data for the new truck may not populate correctly.

To process a truck at the first gate stage:

In the Truck Details area, enter the truck visit information.

If truck truck visit configuration for the stage does not include form fields, N4 displays the default form and labels the area as Search for Truck Visit/Truck Transaction.

If Poll Next Truck is on, N4 polls the scan cache and automatically fills in data from the scan cache. If no scanned data is found, N4 displays an asterisk in the lower left corner for each second of the Poll Truck Internal and then automatically polls again when the poll interval has expired. To stop polling and process the gate transaction manually, click the Stop Polling Timer button. To start polling again, click the Restart button. For more information, see Gate Stage form (on page 1).

In the <GateStage>Transaction Entry area, from the Select drop-down list, select the gate transaction type for the first gate transaction to be processed.

If the Truck Details included a Truck Visit Appointment, N4 lists the associated transactions in the All Transactions area of the <GateStage> tab. To process any of those transactions, simply double click on it to load the information into the <GateStage> Transaction Entry area.

Enter or edit the details for the selected gate transaction.

N4 does not automatically refresh the lookup fields in the gate forms to include entities added while the gate form is open. You must click to update any lookup fields, such as Booking/Order, in the gate forms.

Click Save Transaction in the <GateStage>Transaction Entry area to save the current gate transaction.

To save a gate transaction at any time, you can also press Ctrl+Enter keys.

You can define a hot key to trigger the Save Transaction, Proceed to Next Stage, and Proceed to Trouble buttons. For more information, see ROADGATE039 (GATE_TRANSACTION_FORM_HOT_KEY) (on page 1).

The system processes and validates the transaction details you have entered and disables the Save Transaction button.

If no errors occur, N4 adds the gate transaction to the All Transactions tab.

You can double-click on a saved transaction in the All Transactions tab to open it again and view the data. If the gate transaction has an OK status, you cannot edit the transaction data. However, if the gate stage has the Allow Transaction Edit check box selected and the saved transaction next stage ID equals the Allow Stage Id, then you can edit the saved gate transaction. If the gate stage has both the Allow Transaction Edit and Allow Any Stage check boxes selected, then you can edit saved transactions with a next stage ID equal to any gate stage.

If an error, warning, or rejection occurs for the truck visit or a gate transaction associated with the truck visit, you can:

Select Fix to edit the erroneous data for the truck visit or the selected gate transaction.
Select Send To Trouble to assign the Trouble status to the truck visit or the selected gate transaction.
If the error is for a truck visit business task, N4 sets the status of the truck visit as Trouble. For a gate transaction error, N4 adds the gate transaction to the All Transactions tab with Trouble status.
If you use the Gate APIs to complete a gate transaction, as opposed to the gate forms, when N4 creates a trouble transaction, it includes the warning messages in addition to the severe error messages in the Gate API response.
If available, select Override to override the errors associated with a reject task override privilege (on page 1).

To override an error when using Gate APIs to execute the gate workflow, see How do I override reject business task errors when using Gate APIs? (on page 1).

N4 displays the errors related only to the current gate transaction that you are processing. If other transactions have errors too, they are displayed only when you select those gate transactions for processing.

If the truck is performing more than one gate transaction, repeat steps 2 through 5 for each additional gate transaction needing processing.
To complete the gate stage for the selected truck visit after all the gate transactions are processed, do one of the following:

If all gate transactions have an OK status, click Proceed to Next Stage in the Gate Processing area.
Once N4 has moved the truck visit to the next stage, it disables the Proceed to Next Stage button.
If the truck visit or any of the gate transactions has a Trouble status, click Proceed to Trouble button in the Gate Processing area.
If configured, you may also click Proceed to Next Stage button to send the truck to the next gate stage with a Trouble status. In this case, the truck will proceed to the trouble desk at a later gate stage.

If a truck visit has incomplete gate transactions, you cannot proceed a truck visit to the next stage or to trouble. To proceed the truck visit, you must first complete or cancel any incomplete gate transactions.

If a truck visit has a Trouble status, then you cannot proceed to the next stage until the trouble is resolved. In this case, N4 enables the Proceed to Trouble button and disables the Proceed to Next Stage button.

Use the Cancel or Suspend Stage button to exit a stage without saving the gate transaction. You may want to suspend a gate stage if the required information to complete a gate transaction is not available or if you want to edit the truck visit details. To cancel and start over for a different truck, you must use the Cancel button to clear the current data.

If your stage configuration has Poll Next Truck on, meaning the RFID system scans the next truck, a Cancel/Suspend Stage will also clear the scan cache. For RFID configurations, the suggested setting for ROADGATE017 (HIDE_CANCEL_SUSPEND_STAGE_BUTTON) (on page 1) is true. This hides the Cancel/Suspend Stage button.

When Poll Next Truck is on, the <GateStage> tab has a Restart button that clears the gate form and starts a new truck visit. N4 then reads the latest data from the scan cache without clearing the scan cache. N4 disables the Restart button (greys out) after saving a known transaction.

A truck visit is ready for completion at a gate stage if the Next Stage ID for all the associated gate transactions displays the stage after the current gate stage for that gate transaction type. For example, if you have a truck visit with a Deliver Empty (DM) gate transaction and a Through Container (TC) gate transaction, the ingate stage is considered ready for completion if the next gate stage for the DM gate transaction is yard and the next gate stage for the TC gate transaction is the outgate.